Product support

CYW European Windows

Check the product requirements and troubleshooting guidance below. For help with a specific issue, email CYW Studios.

Before you start

Requirements

Check your installed package against the requirements below and read the documentation included with the product.

  • Unity 6000.6.0f1
  • Universal Render Pipeline 17.6.0

Version 1.1.0 uses new asset identities. Existing 1.0.0 placements are not replaced automatically; keep the previous assets until affected scenes have been migrated and checked.

Troubleshooting

  • Check that the project uses the required Universal Render Pipeline setup.
  • Identify the window variant and its material when reporting a visual issue. LOD availability varies by model.
  • When upgrading from 1.0.0, keep the previous assets until affected scene placements have been migrated and checked.

Request support

Include the product and package version, Unity version, operating system and render pipeline. Describe what happened, what you expected and the steps that reproduce the issue. Attach relevant Console errors or screenshots.